Gartner is forecasting greater level of disruption as AI and machine learning help process oceans of data.
But it's easy to forget that there will always be people involved in business; They're called "customers".
Much of the rhetoric about big-data and analytics makes it sound like this technology exists only to squeeze more cash out of customers.
The real promise of these new technologies is to help businesses recognise their customers, value them and provide better customer experiences in order to develop long-lasting, valuable relationships.
In the years ahead, Gartner expects that algorithmic business will create even greater levels of disruption and new industries. To support the new capabilities and business models of digital and algorithmic business, the analyst firm believes that CIOs must design and deploy their digital business technology platform. “Fuelled by data, analytics and AI, algorithmic business will continue to grow and disrupt your business,” Gartner vice president of research, Steve Prentice, said. “This growth is unabated as algorithms are feasting on the wealth of data that grows inexorably.”